Pricing and Terms
Two-hour visit: £50
Three-hour visit: £69
Additional time: £20 per hour thereafter
We don’t offer sessions shorter than two hours.
Current rates
Every service begins with a 45–60 minute in home onboarding visit with a Lead Concierge.
A £50 consultation fee is payable at to secure the booking and credited towards your first service .
Once onboarding is complete, your first session will be scheduled.
Onboarding Visit
Clothes must be washed and dried. We do not wash or launder clothing.
Please separate laundry into:
To be folded without ironing
To be ironed and hung
To be hung without ironing
Bespoke categories can be agreed at your onboarding visit and added to your Clothing Concierge Plan.
Access must be available at the agreed time
Before Every Visit
We understand life happens. If you need to reschedule, please give at least 48 hours’ notice.
More than 48 hours: no charge.
Within 48 hours: a cancellation fee applies.
Full terms and conditions are provided upon booking.
We process clean laundry only.
We do not provide washing, drying, stain removal, or alterations...(yet!)
We use your iron, board, hangers, and storage so everything fits seamlessly into your home.
Service Scope
Cancellation & Rescheduling
We are fully insured. Please raise any concerns within 24 hours of a visit.
Insurance
Currently Surbiton, Kingston, Thames Ditton, nearby areas may be available upon request and as we expand.